Return Policy

We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.

Most items sold on salmastores.com may be returned, with some exceptions (see Non-Returnable Items below), within 14 days after the date of delivery if they meet all applicable return requirements listed below.

Return Requirements for Return-Eligible Items

All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:

Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.

Shoes, Bags & Luggage:

Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.

All Other Categories:

Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging.

Non-Returnable Items

The following items cannot be returned or exchanged:

Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products and any other items for which return, or exchange is noted as not being supported on the product page.

Free gifts cannot be returned or exchanged.

Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.

Quality Check for Returns

1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.

If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee.

2. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.

3. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.

Return Shipping Fee

Return Shipping is free if item is labeled as free return item. You must use the return label (“Return Label”) we provide (See “Return Request Process” section below for details), then send the return package to us postmarked within 14 days after the delivery date.

If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a shipping fee will be deducted from your refund. Please note that additional returns must also be postmarked within 14 days after the delivery date. Return multiple items from different orders in the same package

If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.

REFUNDS
1. Refunds will be issued only after a return-eligible item, postmarked within 30 days after the delivery date, has been received at our warehouse and has passed our quality check.

2. For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 7 business days after we receive your return package. The refund will be issued to the original payment method, as per your request.

Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.3. The original shipping fee, if any, is non-refundable.

NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.

Payment Method

Pay With Credit/Debit Card

When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code.

This information, along with the billing address for the credit card, must be entered during the purchase process.

We accept the credit/debit cards listed above.

Please note that salmastores does not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.

For more methods contact via WhatsApp.

“Coupon Code” And “Bonus Points”

You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code and Salma stores Points, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click” apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.

NOTES:

• Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.

• Coupons cannot be combined. You can only use one coupon code per order.

• Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.

• You can pay up to 50% of your purchase with bonus points at checkout. Remember that 100 points = $1.

• Sales & Use Tax

• 1.What is Sales & Use Tax?

• Sales & Use Tax (“Sales Tax”) will be charged by applicable US states to customers who purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout.

• 2.How is Sales & Use Tax calculated?

• Sales Tax is calculated on the net total merchandise value after all applicable discounts have been applied. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state).

• Sales Tax charged on your order will be displayed at the checkout stage.

• 3.Will Sales & Use Tax be refundable?

• In case of returns and/or refunds, the appropriate Sales Tax will also be refunded.